| Name of Complainant | |
| Date of Complaint | September 16, 2024 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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my recent purchase of a Samsung refrigerator
The original price of the refrigerator was ₹35,490. After applying various offers and card discounts, I acquired the product for ₹27218 However, on September 6th, Flipkart delivered a damaged product. I refused to accept this damaged item and requested a replacement.
In response, Flipkart proposed an additional 5% discount on the damaged product, which I declined, insisting on a replacement. To my dismay, Flipkart has not provided a replacement and has instead instructed me to place a new order at a higher price, excluding the original discounts and offers.
This situation appears to be a deceptive practice, effectively penalizing customers who reject damaged goods by charging them more for a replacement. Such conduct undermines consumer rights and violates principles of fair trade.
I hereby request a replacement unit of the refrigerator at the originally discounted price of ₹27218 or as a compensation of price difference for placing new order. But no one provided any resolution
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