Flight cancelled by Vistara but ticket fare not refunded by PayTM

Name of Complainant Sahil Shrikant Dalvi
Date of ComplaintAugust 2, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sahil Shrikant Dalvi:

On 14th July 2020, I booked two tickets for a 22nd July Mumbai-Kolkata flight. Vistara cancelled the flight. Since then, Vistara has been telling me that they have initiated a full refund and PayTM has been telling me that they are waiting for a verification from Vistara. I still haven’t received a refund. 11906 rupees is not a small amount.

Image Uploaded by Sahil Shrikant Dalvi:

Flight cancelled by Vistara but ticket fare not refunded by PayTM

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