| Name of Complainant | |
| Date of Complaint | November 8, 2021 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Ticket related to Payments Bank
Ticket related to Payments Bank
15:51
Hi
We understand your concern and would like to help you with the same. To Add/Update your Credit/Debit Card details, please follow the steps given below:
– Tap on the menu on the top left corner with three horizontal bars
– Choose ‘My Payment Settings’ and tap on ‘Settings’
– Tap on ‘ADD NEW’ at the top of the page
– You will be prompted to add Rs 1 to your Paytm Wallet using the card to verify your card details
– Tap on ‘Proceed’
– Enter your Debit/Credit card details and proceed to “Pay Now”
– Once your transaction is successful, your card will be saved
15:58
Show this type issue
JPG
(64.9 KB)
16:04
Have any solution
16:10
Hi , We understand your concern and would like to help you with the same. To Add/Update your Credit/Debit Card details, please follow the steps given below:
– Tap on the menu on the top left corner with three horizontal bars
– Choose ‘My Payment Settings’ and tap on ‘Settings’
– Tap on ‘ADD NEW’ at the top of the page
– You will be prompted to add Rs 1 to your Paytm Wallet using the card to verify your card details
– Tap on ‘Proceed’
– Enter your Debit/Credit card details and proceed to “Pay Now”
– Once your transaction is successful, your card will be saved
19:29
Problem not reslove same issue error are show
19:53
Have any soulation of paytm ya not
12:46
Hi Dhananjay,
Hope you are doing well!
This communication is in reference to the query you have raised with us. To proceed further, kindly share the below details:
1. Your device name along with additional details like you are using a 3G/4G device
2. If you are using a dual SIM phone kindly confirm with which sim (sim 1/sim 2) you are trying to use Paytm account and facing the issue
3. If you are using WiFi currently or mobile network or facing issue on both networks
4. Your network Operator
5. If you are using Prepaid/Postpaid SIM
6. If the SMS was sent successfully from your SIM – Yes/ No
7. Complete video of the issue which you are facing currently
Please note that with the above mentioned information, we will be able to resolve your query at the earliest. Hence, we suggest you kindly share the above information with us so that we can help you better
11:40
Divice name poco c3
04:23
Sim 2
04:24
Mynetwork jio and use same network not wifi
04:25
Use prepaid
04:25
Yes
04:26
Hi Dhananjay,
Hope you are doing well!
This communication is in reference to the query you have raised with us. To proceed further, kindly share the below details:
1. If the SMS was sent successfully from your SIM – Yes/ No
2. Complete video of the issue which you are facing currently
Please note that with the above mentioned information, we will be able to resolve your query at the earliest. Hence, we suggest you kindly share the above information with us so that we can help you better
09:42
Yes
12:25
Video not support in paytam app
14:26
Any other way ple confrem
14:39
Hi Dhananjay,
Hope you are doing well!
We want to inform you that we tried connecting with you over the call via 0120-4818930 on your number XXXXXX8978 , however, we could not reach you. Kindly let us know your availability over the call between 8 am to 10 pm to resolve your query at the earliest
This communication is in reference to the query you have raised with us. To proceed further, kindly share the below details:
1. Complete video of the issue which you are facing currently
Please note that with the above mentioned information, we will be able to resolve your query at the earliest. Hence, we suggest you kindly share the above information with us so that we can help you better
15:49
Call between 4 pm to 6 pm any time
16:07
Lindley share former sahre video
16:07
I tiry to send video but paytam app not support it
16:08
Hi Dhananjay,
Hope you are doing well!
We want to inform you that we tried connecting with you over the call via 0120-4818930 on your number XXXXXX8978 , however, we could not reach you. Kindly let us know your availability over the call between 8 am to 10 pm to resolve your query at the earliest
This communication is in reference to the query you have raised with us. To proceed further, kindly share the below details:
1. Complete video of the issue which you are facing currently
Please note that with the above mentioned information, we will be able to resolve your query at the earliest. Hence, we suggest you kindly share the above information with us so that we can help you better
18:35
Availablity to 1pm to 10pm
19:00
Please share email id
14:13
Than send video ? of error
14:13
Hi, We want to inform you that we tried connecting with you over the call via 0120-4818930 on your number XXXXXX8978, however, we could not reach you. Kindly let us know your availability over the call between 8 am to 10 pm to resolve your query at the earliest
kindly share an alternate Indian number so that we can contact and assist you further
11:01
I received your call but no sounds coming in my side
01:05
You call as same no on 11 am to 8pm any time
01:06
Hi,
We are currently working to resolve your issue and will get back to you at the earliest
16:43
Hi,
Hope you’re doing fine!
This is with reference to your query regarding unable to complete the add money transaction on 3rd party application / Web
We are sorry for the inconvenience caused. You are facing this issue as your account is flagged on the basis of transactions pattern of Add money via CC and transferring it to bank account, hence you can’t add money via credit card through 3rd party apps / Web. We request you to use UPI / Debit card option or Paytm application to add money in your Paytm wallet
Further, your concern is important to us. Kindly allow us some time to investigate the issue internally and we will reach out to you as soon as we have an update
16:57
Hi, your concern is important to us. Kindly allow us some time to investigate the issue internally and we will reach out to you as soon as we have an update.
21:19
Hi,
Hope you’re doing fine!
This is with reference to your query regarding unable to complete the add money transaction on 3rd party application / Web
We are sorry for the inconvenience caused. You are facing this issue as your account is flagged on the basis of transactions pattern of Add money via CC and transferring it to bank account, hence you can’t add money via credit card through 3rd party apps / Web. We request you to use UPI / Debit card option or Paytm application to add money in your Paytm wallet
Further, your concern is important to us. Kindly allow us some time to investigate the issue internally and we will reach out to you as soon as we have an update
13:17
Why not add money to 3rd party app / cardit card your not able to reslove issue that give excuess I don’t know paytam doing this type work.
09:00
Hi, as informed earlier, This is with reference to your query regarding unable to complete the add money transaction on 3rd party application / Web
We are sorry for the inconvenience caused. You are facing this issue as your account is flagged on the basis of transactions pattern of Add money via CC and transferring it to bank account, hence you can’t add money via credit card through 3rd party apps / Web. We request you to use UPI / Debit card option or Paytm application to add money in your Paytm wallet
Further, your concern is important to us. Kindly allow us some time to investigate the issue internally and we will reach out to you as soon as we have an update
09:48
Ok you can do investigate issue
10:20
But probleam is not reslove yet
10:20
Hi, as already suggested in earlier communication that you are facing this issue as your account is flagged on the basis of transactions pattern of Add money via CC and transferring it to bank account, hence you can’t add money via credit card through 3rd party apps / Web. We request you to use UPI / Debit card option or Paytm application to add money in your Paytm wallet
Kindly use paytm application to add money in your paytm wallet using credit card.
17:50
I not using 3rd app i say that i add Cc in paytm app have issue
03:17
Many time have same question are repetaed your side
03:18
If you have not possible cleary say that you have not able to reslove it don’t gave excuse
03:19
I am doing inlegle process that my card is flagged
03:21
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