Name of Complainant
Date of Complaint	July 3, 2020
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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My landline account: 08048653805: X stream a/c 7038466997

Attention : Ms.Meghana Ramesh, Advisor, customer experience.

Dear madam,

I am sending this to report my dissatisfaction about the customer neglect by your company to which I have been subjected. I had remitted on 5^th June the due amount of RS.942.82, towards the bill of May month, through HDFC bank debit card, (bank debit reference: 015712541990). Even though this amount has been paid to your company, it has not been credited to my above account and I was harassed that I should pay again.  Even though I sent all the payment details to you, there was no attempt by you to check where that amount has been accounted. The bank debit reference number that I have given, should enable you to trace what has happened to that amount.

Your company kept on notifying me about nonpayment and finally disconnected my broadband connection. This is worse than the way a Government department behaves. I was forced to make a second payment of the same amount on 19^th June, before the connection was restored. So you have extracted Rs 1885.64 towards the bill of May2020. Why is it, there is no attempt at your end to trace where my payment of 5^th  June has been accounted at your end?

Now I am getting notification for payment of June bill before 5^th July. I expect a responsible and customer- friendly company would wake up at least now, and adjust my excess payment towards May bill towards June bill and confirm the same to me.

Madam, what would you have done in my place?

Yours truly,

K. Sathyanarayana

9845609620

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