| Name of Complainant | |
| Date of Complaint | November 14, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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According to government rules fast tags are mandatory on National Highways so I bought Airtel Fast tag from Airtel through the Mobile App
At the time of purchase, I submitted copies of documents like Cars RC , Driving License. I’ve installed new Fast Tag in my Car received via post. Now after couple of weeks I tried to access my Fast Tag details through Airtel app , I’m getting message “ Inactive-Vehicle Class Mismatch” I don’t understand even after Airtel has copy of my cars “Certificate of Registration” which contains all details(like vehicle class, Chassis number, Car number etc. ) ,how these guys can deactivate my Fast Tag account with such a ridiculous reason? I’ve mailed them and resubmitted the documents but still the issue is not resolved and it’s more than a month and it’s frustrating .
Image Uploaded by Karthik Ravichandran:
