| Name of Complainant | |
| Date of Complaint | July 26, 2019 |
| Name(s) of companies complained against | Zomato India |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir,
First of all I like to describe my problem in brief –
- I ordered food on Zomato on 7th of july 2019. Cash on delivery option.
- Due to some technical reason or poor network, Zomato was not able to contact me, but sent me the delivery boy’s contact number. I tried to contact him repetitively and always find it busy. The entire process only took 15 to 20 minutes after order submission.
- After many attempts I was able to contact the delivery boy and directed him to how to reach me.
- He delivered the food and I paid him the amount Rs. 97 as billed. So it must be considered as a successful transaction from both sides.
- Unfortunately the delivery boy told me that the order was cancelled by Zomato itself ( Please note: I didn’t cancelled the order any way from my side)
Now my problem is – when I am trying to order something on Zomato, they are adding Rs.97 as “Previous cancellation charges”.
My question is –
- Why I have to pay that Rs.97 again which I have been paid already by ash on delivery ?????
- Is it justifiable to cancel order itself if Zomato unable to contact the person , while the person never asked for cancellation ?
- I wonder , why Zomato didn’t verify the transaction status by querying the Restaurant as well as the assigned delivery boy ?
- If there is no fault exist in customer side ( the mobile network problem is not in customer hand ) , then why the customer should be penalised ?
When I talked to Zomato Delivery support ( chat mode) had following reply –
- They told me , hey will remove the cancellation fee that time and it will take some time to reflect on backend. Asked me to wait for one hour.
- After one day I tried to order but same problem happened.
- If the chat support person not able to remove that amount, why did gave me false assurance ?
The last update is –
- Zomato escalation team contacted me and apologize for my harassment
- Also they told me that Cancellation charge can not be removed But they will credit the same amount to my Zomato account so that the cancellation charge will be neutralized.
- But till today I have not found any credit in my account( The required File attached)
- I mailed them but till now no reply has been found
Regards,
Arijit Sanyal
