False delivery update and no refund initiated

Name of Complainant Khushbu Sharma
Date of ComplaintJanuary 15, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Khushbu Sharma:

I have placed multiple orders and had undergone multiple harassment with your customer care team .

The complaint is about my below orders

Sub Order ID 884772469442_2 –
I asked to cancelled the order where i was promised to get refund but yet meesho delivered to some random address. Marked the status as false delivered.
I raised the complaint within 7 days as mentioned in app but meesho again rejected.
I could not raise the complaint same day as I assumed the order was already cancelled. Suddenly on 9th jan I saw the was marked delivered but it never reached me.

Meesho CC DENYING HELPING ME FURTHER.

Second order Sub Order ID 981669445555_1 —

I ordered 2N of same size but got only 1 and since i dint like the product I initiated return and refund. While raising the complaint I did mention the that I only got 1 parcel and but they refunded only for 1 product though i paid for 2.
Meesho again promised to get a call back and refund for the pending one but it never came.

Everytime i call meesho thy say i cant see any complaint raised by you. I asked them many times to share the complaint id or mail but they failed to do.
There is no chat support as well on app to proof that i did raise the issue multiples times.

I want the refund of both the undelivered product.

#STOP harassing THE CUSTOMER

Image Uploaded by Khushbu Sharma:

False delivery update and no refund initiated

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