False claim of refund by Club Factory

Name of Complainant Namita Srivastava
Date of ComplaintMay 18, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Namita Srivastava:

Order Id SO65228231
Material returned by me
Refund issued for $10.52 by Club Factory
Refund was showing in my account for couple of days, then it became zero. They say I have withdrawn this amount. But I was never asked and never given my bank account details to club factory, how can they claim that they have transferred the amount to me.
Whole system does not look logical. This way they are cheating customers with refund money.

Image Uploaded by Namita Srivastava:

False claim of refund by Club Factory

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