| Name of Complainant | |
| Date of Complaint | October 31, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I received a fraudulent keyboard in the original product with its seal already broken. Somebody had taken away the original product worth Rs.10795, it’s paperwork and replaced it with a fake one that’s not even worth Rs.100
Despite numerous calls I made from October 7, I still haven’t received any solid response from Flipkart that my product will be replaced. I regret to tell you that this has been the worst online I’ve been ever part of till date. It’s really been a pain to say the least, to contact you guys daily and to see you guys reject calls, put calls on hold, disconnecting them during conversation, create worthless tickets, escalating them, closing tickets without a solution and creating new tickets again. I’M TIRED OF THIS !!!!!
These are the ticket ids that I have created so far ( starting from October 7 ):
IN21100722090008752706
IN21101111132221051031
IN21101414534178299397
IN21101710024590655622
IN21101923231849076825
IN2110211754498545913
And even after all of these tickets, I still haven’t received a callback regarding ANY ACTIONS OTHER THAN EVERLASTING NEWER DEADLINES. It’s been more than 17 days and I’m still calling your customer care in some long lost hope.
I escalated this twice to your grievance team already and have also raised a consumer complaint against the shady customer care practices and fake product delivery to me. I don’t know what else to do now.
