| Name of Complainant | |
| Date of Complaint | October 11, 2024 |
| Name(s) of companies complained against | Shadowfax |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Recently, I received a low-quality item that I did not order, and upon contacting Shadowfax customer care for assistance, I was informed that I would need to pay an additional amount in order to process my refund. When I questioned this unusual request, the representative became aggressive and began yelling, which only added to my frustration.
As of now, I have not received my refund, and I am left with a product that is not only unsatisfactory but also not mine. This experience has caused me significant distress and confusion.
I kindly request your guidance on how to proceed with this matter. It is crucial that consumers like myself are protected from such deceptive practices.
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