Name of Complainant	Shwetank
Date of Complaint	April 18, 2021
Name(s) of companies complained against	myntra
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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1. First, I ordered shoes from myntra on 9th April, 2021. The shoe model was Nike Black Air Max Sequent 4.5
2. I received this product on 11th April and when i checked it, I found it to be defective as the glues were all visible and the stitches pattern on top was kinda burnt.
3. So, I exchanged it and ordered another pair of shoes, that model is Nike Air Max Advantage 3.
4. This i received on 12th april and when i checked it, it also had a glues visible and when i wore it, it wasn’t comfortable and Nike shoes are really comfortable as I have used it earlier too. So, there was shoe biting issue as well.
5. So, this time I called Myntra customer care and asked them to help me with providing the same details as I have mentioned above.
6. The guy told me not to put exchange request and wait for the call/update from their side.
7. In app, the two threads opened and both were marked as closed next day with issue resolved and i got a message that my return is placed and I’ll get my money back once they verifies the shoe quality.
8. So, I cancelled the return and asked them that I have paid 3k+ amount not to play these exchange and return game….I need my shoes replaced with the original pair from different seller. As, both of those shoes I received came from the same seller (Indiflashmart)
9. Please help me.

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