| Name of Complainant | |
| Date of Complaint | October 23, 2023 |
| Name(s) of companies complained against | Men wear market |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Consumer Help,
I am writing to bring to your attention a concerning incident that I experienced while attempting to make a purchase from an Instagram clothing page named “men_wear_market.” The details of the incident are as follows:
On 10/08/2023, I came across the Instagram page “men_wear_market,” which is located at First Floor, City Centre Mall, Shop Number 184 & 159, Swami Vivekananda Rd, Goregaon West, Mumbai, Maharashtra 400062. Interested in purchasing a pair of jeans, I contacted the seller using the WhatsApp number provided: +91 9928749645. The seller informed me that the jeans were priced at Rs 500 and there would be an additional Rs 279.charged for shipping, making the total Rs . 779 and I proceeded to make the payment by scanning the QR code provided to me.
After making the payment, I shared my delivery address with the seller. However, to my surprise, the seller then requested an additional Rs 219 for GST charges. I was taken aback by this sudden demand, as no mention of GST charges was made during our initial communication. I attempted to reach out to the seller by calling the provided number, +91 9928749645, but my calls went unanswered.
I believe that such practices are unfair and deceptive, and I am seeking your assistance in resolving this matter. I kindly request your intervention to address this issue and ensure a fair resolution. It is my hope that appropriate action will be taken against the seller for their misleading conduct and demand for unanticipated charges.
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