Name of Complainant	Deepanjali Joshi
Date of Complaint	July 12, 2021
Name(s) of companies complained against	Flipkart
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Hii My name is Deepanjali..I am a regular user of flipkart and do shopping every month using flipkart pay later..and pay it before due date, always on time as can be shown in my track records also..
So for June pay later amount which needs to be paid in July, I opened the app as to make the payment and saw a late extra fee of 300 Rs.I called the customer care and told them about the issue and informed them that there was some issue in my mobile and I paying it today but please remove my late fee amount Rs300..but they told me that you need to IDFC bank for the removal of late fee of 300 Rs. I also asked the executive to make me talk to the senior but they cut the phone…3 times same thing happened..

Firstly, why should I pay extra fee of 300 when I m clearing dues..

Secondly, why I should talk to IDFC when I have shopped from Flipkart and not IDFC..

Thirdly such poor management and executive who don’t know to talk and instead of transferring call to senior just cuts the phone…

Is this how you deal with customers??

Kindly remove 300 Rs from my flipkart pay later so that I can make the payment..

Also I have spoken to 5 exceutive who have no solution and as soon as I ask them to transfer the call to senior all of them just disconnected the call what is it?

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