| Name of Complainant | |
| Date of Complaint | August 28, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased a complete protection policy-3 years along with a new Haier Refrigerator side by side door from flipkart. Now my refrigerator is under extended warranty.
On 09/07/2023, My refrigerator stopped cooling and the same was reported to M/S Flipkart and Jeeves to resolve the matter.
Jeeves customer complaint Case ID-FLRH-DL81UO-JZNQPN-WEP6IU-30GCSQE Date-09/07/2023
Flipkart customer complaint ID-OD120004564274354000
After 9 reminders were sent through mail and more than 20 times communication was held with M/S Jeeves but still no services provided.
We have contacted one more time to Flipkart customer care to escalate the matter with M/S Jeeves. But unfortunately no services support provided by M/S Jeeves.
After approx. 3 weeks of waiting, we decided to repair my refrigerator on a paid basis from M/S Haier because we don’t have a stand by refrigerator as domestic use. A Haier service person has visited my home and diagnosed the issue and repaired the refrigerator.
Even after repaired we continue follow-up the issue with flipkart and Jeeves but no any services provided. Every 3-4 days i call to flipkart and they promise back team is resolve the matter within3 days. But now 2 months has passed and no any action/compassion provided from flipkart.
