| Name of Complainant | |
| Date of Complaint | August 12, 2022 |
| Name(s) of companies complained against | MSEB |
| Category of complaint | Electricity |
| Permanent link of complaint | Right click to copy link |
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Dear Sir/Madam
Our energy meter is faulty since months. We have been repeatedly complaining to MSEB online and at our zone MSEB office (Ulwe). But till date no action has been taken to replace the meter.
For the month of July 2022 we got an exorbitant bill of 37000/-, after which we rushed to mseb ulwe and they sent a mechanic to check the meter and the loads connected in the house. They issued a report on the faulty meter and asked us to submit at Belapur MSEB office for bill correction which we did so .
The officer said it will take 4-5 days but even after 10days (yesterday)the bill was not corrected. Again we visited belapur and enquired , after seeing us the officer is searching for our report from a pile. He said he will do it by evening but by night it got revised to Rs 18000 which is again very high considering 2working people’s minimal usage of electricity. Again went to ulwe mseb and asked and they said we might have used AC . We have not used AC for past 2months. Again the officer sent a mechanic to check if we are using AC. The mechanic checked and confirmed to the officer that there is no usage of AC. Finally the officer tells us that still we have to pay 18000/- and after paying I have to get the receipt and after that he will make sure that the new meter is installed.
We are left with no choice but to pay this amount else they will not replace the meter and again these bill errors will repeat every month.
This is sheer harassment from MSEb to middle class people like us.
A prompt and suitable redressal/compensation for no mistake on the consumer’s side would be well appreciated
Thanks in Advance
