Exhaustion of net even after a new recharge

Name of Complainant Stuti mishra
Date of ComplaintMarch 8, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Stuti mishra:

On 7th march 2020 at night my daily net pack got exhausted. After that at 12:00 am it got renewed. I was listening to music for 1 hour via spotify.

After an hour i recieve a notification that i have used up my 1.5 gb data, even though it was playing on data saver mode.

After that i recharged again via Paytm of ₹16 for one day A& i switched off my net but 10 mins i again receive a notification that all my net has been used up.

This kind of service is not acceptable from such a huge reputed company.

Image Uploaded by Stuti mishra:

Exhaustion of net even after a new recharge

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