| Name of Complainant | |
| Date of Complaint | December 5, 2018 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Respected Sir / Madam,
Sub : Excessive/Irregular Postpaid bill of 9804365300 used by a Senior Citizen
This is to bring to your notice that how Vodafone is traumatizing my senior citizen mother.
My Mother is using a Postpaid Connection (Number : 9804365300) which is taken against my ID. They are offering a scheme of 199 per month and giving 900 minutes free call. Suddenly they offered free internet and without proper intimation they charged a huge amount for internet. Being a senior citizen my mother has no proper knowledge about the free and chargeable amount.
Form last few days I am getting some threatening calls from this (9836514796) number. They are claiming that the outstanding bill is about 1499. I requested them to send me proper bill of that amount but they are also refusing to show/send me the bill. I have received the call from another number 9836524810
We refuse to pay the bill till we receive a proper explanation of the mismatch in amount. Also we want Vodafone to apologies to my mother for causing her this mental trauma.
I also received a call from legal section of Vodafone on 4th December, 2018. I also requested Mr Sudip, member of legal cell of Vodafone, (8017522424) to send me the bill. I also assured Mr Sudip that I am ready to pay the proper outstanding amount, but after 24 hours he did not send me the bill.
Kindly let us know what shall we do in this regard.
Looking forward to your cooperation.
Sandip Manna
(Son of Sudipta Manna)
Image Uploaded by Sandip Manna: