| Name of Complainant | |
| Date of Complaint | January 3, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I had subscribed to Vodafone 999 plan where Netflix was complementary for 2 months. Before renewal of the Netflix I had not given any consent nor any confirmation asked by service provided. Moreover there is no other options available to deactivate this service except calling to Vodafone customer care.
though I had contacted well before 2months completion of this Netflix complementary package, I got a reply from Vodafone customer care that this will be automatically deactivated.
post completion of date of complementary Netflix I tried calling Vodafone customer care twice and every time I got a reply that their system is down so they can not help. Where all these can be verified from Vodafone customer care recorded line.
upon getting exorbitant bill with addition of Netflix bill, I called up Vodafone customer care Hi, complaint dated 02-Jan-2019 08:54:13 AM with Reference No.3-10589695672 has been registered. They assured to resolve by 04-Jan-2019 09:02:12 AM, but till now didn’t get any resolution.
moreover Netflix free pack was valid till 23rd Dec’18 and my billing cycle was from 1st to 31st Dec’18 then how come they charge one month Netflix rent? In that case this should have been in prorate basis.
this Vodafone company wants to humiliate.
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