Name of Complainant	nikita
Date of Complaint	May 17, 2023
Name(s) of companies complained against	Amazon
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Dear Amazon Customer Support,

I hope this email finds you well. My name is Nikita, and I am a trusted customer of Amazon. I am writing to express my disappointment regarding the recent issues I have encountered with Amazon gift cards. I have always considered Amazon to be a reliable and trusted company, which is why I am particularly troubled by this unfortunate experience.

On several occasions, I have purchased Amazon gift cards from your platform to distribute them to my employees. However, when they attempted to redeem the gift cards, they were met with a message indicating that the coupons had already been used. This situation has caused significant inconvenience and frustration for both my employees and me.

When I reached out to your customer care team for assistance, I was informed that the unauthorized use of these gift cards was the result of hacking activities. I must admit that I was quite shocked to hear this explanation, as I had never encountered such issues with Amazon before. This unfortunate incident has occurred in four separate cases, leading me to lose confidence in purchasing any further products or gift cards from Amazon due to the fear of potential scams.

I kindly request that your Amazon team thoroughly investigate this matter and take appropriate actions to resolve it promptly. Considering the circumstances, I would appreciate it if you could arrange for a refund of the four affected gift vouchers as soon as possible. I believe this resolution will help restore my faith in Amazon’s commitment to customer satisfaction and security.

I have always valued my relationship with Amazon and appreciate the convenience and quality of service your platform offers. Therefore, I hope that you will address this complaint seriously and take the necessary steps to rectify the situation. I trust that Amazon will demonstrate its dedication to maintaining customer trust and security by resolving this matter to my satisfaction.

I would appreciate regular updates on the progress of the investigation and a confirmation of the refund for the four gift vouchers. Please feel free to contact me at nikita.vats@net2source.com if any further information is required.

Thank you for your attention to this matter. I look forward to a swift resolution and the continuation of a positive customer experience with Amazon.

Details -: Amazone Id – deepak@net2source.com
Order id – 406-0925195-6393126
Date 25 April 2023
Quantity 4 amount (500 rupees each) (1 Claimed by me other 3 got scammed and used by hacker (Want refund for 3 Gift Card))
1. Date 25 April 2023 500 Gift card Margi jethwa – jethwa.margi@net2source.com (Redeem By User) Date 25 April 2023
2. 500 Gift card Karan Joshi- joshi.karan@net2source.com (Redeem by Hacker) Date 25 April 2023
3. 500 Gift card Projuckta – bhattacharjee.projukta@net2source.com (Redeem by Hacker) Date 25 April 2023
4. 500 Gift card Paige sampson – paige.sampson@net2source.com (Redeem by Hacker) Date 25 April 2023
5. 1000 rupees Gift Card – srishtim@net2source.com (Redeem by Hacker) Date 20 March 2023 from (negi.deepak85@gmail.com)

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