| Name of Complainant | |
| Date of Complaint | September 16, 2024 |
| Name(s) of companies complained against | JIO FIBER |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Kind Attn:
Mr. Kiran Thomas [CEO, Jio Platforms Limited],
Mr. Anuj Jain [President, JioFiber],
Mr. Anish Roy [Chief Business Officer – Home (Fiber and Air)],
Mr. Mukesh Ambani.
Subject: Escalation of Discrepancies in JioFiber After-Sales Service
Dear Sirs,
With deep regret and disappointment, I am writing to escalate the ongoing discrepancies in the after-sales services provided by JioFiber. I have been a JioFiber customer for the last 6-8 months, and during this period, I have consistently faced issues with the quality of service in my area.
I have raised approximately seven service tickets regarding the same problems, but the response has been far from satisfactory. The technician assigned to resolve the issue typically arrives 2-3 days after the scheduled time, failing to adhere to the ticket timelines. Each time I contact customer care, the representatives respond rudely, offering no solutions other than repeating that a technician will visit. This lack of punctuality and professionalism severely impacts both my work and business.
What is even more disheartening is that I am paying for a service that was promised to offer the highest quality with 99.9% uptime, which is clearly not being delivered.
here is one ticket number using which you can get my account details and complaints that i made SR000022ABMY
I urge you to kindly look into this matter and take immediate action to resolve these persistent issues, as they are affecting both the customer experience and the trust in JioFiber’s service quality.
Thank you for your attention to this matter. I look forward to a prompt and effective resolution.
