Dear SBI Cardholder,

Please refer below mentioned disputed transaction(s) on your card number ending XXXXXXXXX31 against your Service Request number 151825382935:

We had sent you communications in this regard (24/05/2019) requesting you to send the below mentioned documents in order to start our investigation:

• Description of Services/Goods
• Expected Date of Delivery
• Merchant Contact Proof (any communication with merchant to resolve the issue including transaction date, amount and merchant name)

Kindly note we have still not received these documents, despite our requests dated  24/5/2019, due to which we have not been able to start our investigation in the matter. We request you to send all the required documents, either through email at chargeback@sbicard.com or by post to Chargeback Team, SBI Card, 10^th floor, Tower C, DLF Infinity, DLF Phase 2, Gurgaon, Haryana-122002‘.

In case we do not receive the required documents latest by 31/5/2019, we shall not be able to review these disputed transactions and may have to close the case as your liability. Please, therefore, ensure to send these documents within the stipulated timelines.

For any  query, please mail us at chargeback@sbicard.com. You may also call us at our helpline numbers 1860 180 1290 or 39 02 02 02 (prefix local STD code).

We assure you the best of our service.

Warm Regards,

SBI Card