Name of Complainant	Swarna
Date of Complaint	August 15, 2023
Name(s) of companies complained against	Nurserylive
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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For the first time I placed an order on nursery live website. Payment got debited and order got failed hence I placed another order and the amount got debited again.

I thought for the failed order payment would be credited back however it wasnt credited as the payment made through simpl application I contacted them and was advised it would be credited back within given time as the order got failed and I got my order delivered for one of the payment made. Out of no where failed order was showing as pending status. I requested to cancel the order however I was told I didn’t contact within turn around time but i didnt get any update through SMS regarding same informing order is pending and confirmed. Delivery guy 2nd time arrived at door without any intimation for the duplicate order.

I informed order was failed I didnt request to deliver and duplicate order wasnt taken by me. If it’s a system glitch duplicate order still shouldn’t be delivered.

Now I’m in Loss of that duplicate order. I wasn’t provided any refund . My 1st experience was pathetic. Please I request you to refund the amount for duplicate order and do the needful.

Kindly look in to it.

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