| Name of Complainant | |
| Date of Complaint | May 17, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I hope this letter finds you well. I am writing to bring to your attention a concerning issue I have experienced with a recent order from Flipkart. On 04/05/2023, I placed an order for a sofa set (Order ID: [OD428007864845280100] )which was supposed to be delivered on [13/05/2023]. However, upon the delivery, I discovered that the sofa set was torn on one side.
In light of this, I promptly refused to accept the delivery, as I believe it is my right as a customer to receive products in satisfactory condition. I expected a swift resolution to the matter, either by receiving a replacement sofa set or by initiating a refund for the damaged product.
Regrettably, it has been more than four days since the incident, and I am yet to receive any confirmation or communication regarding the resolution of this issue. I find this lack of response and delay in addressing the matter highly disappointing and inconvenient.
I kindly request that you take immediate action to rectify this situation. Please provide me with a clear update on the steps being taken to resolve the issue and a timeline for the delivery of a replacement sofa set or the processing of a refund. Additionally, I urge you to ensure better quality control measures to prevent such incidents from occurring in the future and to enhance customer satisfaction.
As a loyal customer of Flipkart, I have always appreciated the reliable service and quality products that your platform offers. I sincerely hope that this complaint will receive your prompt attention and that necessary measures will be taken to rectify the situation and restore my faith in Flipkart as a trusted online marketplace.
I look forward to a swift and satisfactory resolution to this matter. Please consider this complaint with utmost urgency, as I believe it is crucial to maintain the trust and satisfaction of your customers.
Thank you for your immediate attention to this matter. I trust that you will take the necessary actions to resolve this issue promptly.
Yours sincerely,
ADITYA RAJ
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