| Name of Complainant | |
| Date of Complaint | August 23, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have done my Airtel prepaid mobile recharge of 79 rupees recharge through Airtel payment bank App.
I have initiated first transaction from Gpay App. But I was not able to authorise first transaction. Due issues in first transaction, I had performed second recharge of same amount by linking Amazon pay wallet.
Second transaction was successful but my Amazon wallet was deducted twice. Even after two recharges, my card is not yet activated.
Today morning, I was concerned to Airtel support team about twice payment and non activation of sim.But till now, no any issue is resolved.
Again I connected to Airtel support team but Airtel support team was talking very roude and he transferred call to his senior. Mr. Dhnyaneshwar came on line but his language was also very roude and he dropped my phone without providing satisfactory service.
Additionally, when I ask for MNP process, they asked me to replace sim by paying 25 Rs. extra.
Please help us to resolve my below issues on priority and suggested you to improve customer care services.
1) Please improve Airtel payment bank customer flow as I am not able to check my transaction history and also not able to raise transaction related complaint.
2) Credit me double payment debited from Amazon wallet.
3) Help me for porting out my Mobile to another service provider.
