| Name of Complainant | |
| Date of Complaint | January 28, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am very old customer of the company around 15 years old and all my numbers are running with the Airtel. My relationship with the company is like a family.
So far in these 15 years, I have a lot of problems with the company and I kept solving those problems by complaining to the company all the time.
Despite all this, I never thought of breaking up a relationship with the company. While many Airtel opposing companies are also seen nowadays in which a customer can go very easily. But my relationship with the company being very old, I did not do so.
Now, today I feel very disappointed when the company representatives do not listen to me.
The company automatically changed my plan to my number in the year Nov/2018 even without my consent or without my knowledge.
After changing the plan in 2018, the company imposed Rs. 100 on my number but they put all this on their own free will. Now in this new plan, they restrained to provide internet also and I was getting 30 GB data with the previous plan.
When I spoke to the company representatives about this change, they did not respond. In this regard, the Representatives of Airtel Social Media Team also approached me to resolve the issue but they also very clearly denied listening. They are talking about taking another higher plan. I am unable to bear all this higher plans.
Today I felt very sad when the Company Representative mocked my feelings. They made it clear that aforesaid plan cannot be changed now. In the year 2018, the company automatically changed my plan and discount was given on it without informing or taking my any consent.
I never expected that the company would break such an old relationship with its customer in an instant. There is no dilemma in that I can easily convert all my numbers to another operator such as 94639-68748, 9530580330 and all other. The only sad thing is that the company did not take care of my feelings at all who was a valuable and very old customer of the company.
Regards:
Amrinder Singh,
94639-68748
Image Uploaded by Rupinder Singh: