Discontinuation of service and no proper response from customer care staff

Name of Complainant Smita Miskin
Date of ComplaintJuly 27, 2020
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Smita Miskin:

We have been recharging Videocon d2h no 53371282 for Rs 252.00 since last one year n we were told that for this amount pack will b active for one month but every month the services are disconnected 2 or 3 days earlier only.. And this time it got disconnected still earlier just 24 days it was active n our 6 days pack was void.. Wen enquired to customer care they said u have activated some extra channel while v have never asked to do that but they r not ready to accept it.. We asked for proof of such request and the customer care staff misbehaved and spoke in such a bad manners and without answering the queries and without even telling his name when I asked, he disconnected the call..

Please take complaint against that staff and also our 6 days pack should be reactivated..

Image Uploaded by Smita Miskin:

Discontinuation of service and no proper response from customer care staff

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