Name of Complainant	Priyanka Nayak
Date of Complaint	June 18, 2020
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I am a long time customer of Vodafone (for over 11 years) and having registered mobile number +91 9742337949. This is in relation to my bill payments for the month of March- despite remembering to pay my Vodafone bill on time I kept getting repeated reminders stating that I have not paid my bill and the payment is outstanding. Due to the constant follow-ups even though I had paid my bill on March 18, 2020 for an amount of NR 836, I ended up paying another bill on March 29, 2020 for an amount of INR 850. Please note that the second payment was made by me coz of you not registering my first payment and this was your fault.

However, during April I received a bill for INR 1786. Now sure that I had paid the amounts I checked all my payment details and immediately sent emails to Vodafone customer care requesting them to reconcile the payments. A executive Pratap asked me to share my account statements and I even did so (even though these are extremely confidential information). Even after this my Vodafone account was suspended and I was forced to pay INR 1786. Please note that only after repeated reminders my payment of INR 836 in March 8, 2020 and INR 850 in March 29, 2020 was admitted and your executive confirmed that this payment was not registered or admitted on the first go. However, my payment of INR 1783 in April 20, 2020 has not been acknowledged and is not reflecting in your account. I am attaching my account statement reflecting the payment of INR 1783 for your records. Please note that this amount was never reverted back into my account.

Also, my various emails and complaints have not been resolved nor has anyone contacted me on this. I have dialed your customer care and what not and received no help. Please note that your behavior constitutes as fraud, harassment and cheating. Please resolve my payments at the earliest or else i will be forced to approach the consumer courts.

I am a lawyer at a leading law firm and will not hesitate to take further actions. I need resolution in the next two days!

I request you to please check and adjust the extra amounts of INR 1783 paid against the bill for April and May at the earliest.

If the email is confusing make someone call me so that i can explain. Please note that I will not be making any payments till this issue is resolved.

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