Dear Sir,

I hold a broadband connection that is 0124-4051718 (Gurgaon) – it was previously 4051608 that airtel conveniently chnaged to a new number – 4051718 and apparently did not update on its record and send me bills, which, when I pay, go into the old account or the new number depending on airtels mood and then begins the long arduous journey of getting it transferred every month it does not matter which number you pay into, there is always an issue. Evenn after repeated complaints over several years- this month they have taken the cake –  immediately upon receiving the bill –

I made the payment on 11th August 2019, Airtel Transaction number 190811246985 – Bank transaction ID – HDFC CREDIT CARD TRANSACTION REFERENCE NUMBER – 024452  

(BOTH ATTACHMENTS ARE ATTACHED AND WERE SENT TO THEM IMMEDIATELY ON THE DAY PAYMENT WAS MADE AND SUBSEQUENTLY IN EVERY MAIL THEREAFTER AS WELL.)

It’s SHAMEFUL THAT AIRTEL HAS NINCOMPOOPS EMPLOYED FROM THEIR CUSTOMER CARE TO THEIR SENIOR APPELLATE MANAGEMENT  – Despite sending them at least 20 emails with all payment details, bank statement, for payment done on 11th August, they HAVE NOW DISCONNECTED MY BROADBAND SERVICES LAST NIGHT AT 8:30 PM ON SEPTEMBER 2ND, 2019. I have even attached my bank statement but still, it seems like nobody reads the emails being written and are just sending out automated replies. 

THIS IS THE RESPONSE RECEIVED BY APPELLATE AND THE REFERENCE NUMBER GIVEN BY THEM – BEFORE THIS I HAVE MADE SEVERAL COMPLAINTS AGAINST  THIS VIA VARIOUS EMAILS AND RECEIVED THE FOLLOWING NUMBERS 

FIRST RESPONSE BY AIRTEL –

Dear Archna Singh,

Greetings from Airtel!

This is in reference to your email regarding payment transfer from the Airtel account number 11793857.

I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future.

Your suggestions and feedback are always welcome as they help us to simplify and enhance our services.

I have registered your complaint and the reference number is 110651232. Let me assure you that the issue will be resolved within 22-08-2019.

For further queries, please email. I will be delighted to assist you.

Best Regards
Sonu Raj
Advisor : Customer experience
Bharti Airtel Ltd

SECOND RESPONSE BY AIRTEL –

121	Aug 28, 2019, 2:16 PM (6 days ago)
to me

THIRD RESPONSE WHEN ESCALATED –  RESPONSE BY AIRTEL

to me

Dear Archana Singh,

Warm greetings from Airtel!

 

This is in response to your email regarding payment not posted for your Airtel Broadband connection bearing account number 11793857.

Basis your mail, please be informed that we have registered your complaint and the reference number is 110984052, Rest assured, our team will contact you with an update within 72 hours.

I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience. Let me assure you that action will be taken to ensure that this is not repeated.

Please accept our sincere apologies for the inconvenience you might have faced.

Thank you for writing to us.

Delighted to assist you.

For further queries please do email.

 

Best Regards,

K.Raghuram

Advisor : Customer Experience
Bharti Airtel Ltd)

FOURTH RESPONSE BY AIRTEL –

CUT THE SERVICES!!!

PLEASE NOTE THAT THIS PAYMENT WAS DONE ON 11TH AUGUST AND SINCE MY EMAILS ARE REPLIED TO WITHOUT BEING READ OR ATTACHED BANK STATEMENTS  SEEN, I AM NOW RAISING THIS CONCERN WITH AIRTEL NODAL TEAM AND THEN ESCALATING IT TO TRAI AND OMBUDSMAN.