Name of Complainant	SOOTRAPU RAVI
Date of Complaint	July 2, 2019
Name(s) of companies complained against	Flipkart
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

My name is Sootrapu Ravi, On your Flifkart online shope I ordered Redmi
Note 7 Pro mobile on 29-05-2019. But I received Real me 3 mobile on
31-05-2019 from E-kat logistics. I noticed the problem and raised return
request on flifkart. But you are rejected my return request because of not
enclosing the FRI copy to your mail. At this issue there is no fault from
my side to enclose FRI COPY. This is completely your fault. Here I am
enclosing My order tracking detail copy, Order Invoice, and some screen
shorts belongs to my order details for the proof.
ORDER ID: OD115596869321857000
TRACKING NUMBER: FMPC0518832349
INVOICE NO: FAAAV92000602542
In my Invoice copy It is very clear that my order details and received
mobile details completely different, Order details belongs to REDMI NOTE 7
PRO, Product details belongs to REALME 3 Mobile and cost worth also
different where REDMI NOTE 7 PRO is 13999 Rupees and Realme 3 cost is
10999.
I already approached consumer helpline, compliant ID is; 1363901.

Image Uploaded by SOOTRAPU RAVI: