| Name of Complainant | |
| Date of Complaint | May 22, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Sir/Ma’am,
Dear MULANI HITESH ,
We acknowledge receiving your request regarding Journey Inconvenience against your booking ID 8177409241.
We are working to resolve your issue as soon as possible.
We will update you on the same within 72 hours.
Thanks for your patience.
To contact our 24/7 Customer Care for any of your further queries click here http://m.p-y.tm/hlpsprt and choose your booking order, we shall revert within 24hrs.
Regards,
Paytm Care
ref:_00D28dppr._5000K1kQUww:ref
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Hello,
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Wed, May 8, 5:46 PM |
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Dear Hitesh,
Greetings from Paytm!
Thank you for contacting us and apologies for the inconvenience caused.
We would like to inform you that as per your request raised against the Order 8177409241, our team is working to get a confirmation from the operator Shree Mahaveer Travels (ABD). We request you to please give us 72 hours to work on the case and revert with a positive resolution. We seek your understanding and patience in this matter.
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Fri, May 10, 11:32 AM (12 days ago) |
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Dear Hitesh,
This is with reference to your query regarding the refund for your bus cancellation for the Booking ID 8177409241.
We have raised the bus cancellation status verification request with the operator. Generally, operators revert within 48 hrs with the status. Once the operator confirms, we will be able to process the refund.
To contact our 24/7 Customer Care for any of your further queries click here http://m.p-y.tm/hlpsprt and choose your booking order, we shall revert within 24hrs.
Regards,
Paytm care
ref:_00D28dppr._5000K1kQUww:ref
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Sun, May 12, 12:29 PM (10 days ago) |
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It’s been more than 72 hours. I have not received my refund. Please let me know the status of my refund.
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Mon, May 13, 10:13 AM (9 days ago) |
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Dear Hitesh,
Greetings from Paytm!
Your request for full refund on journey dated 2019-05-08 has been declined by Shree Mahaveer Travels (ABD).
We regret the inconvenience caused against order id 8177409241.
Please note that refund policies are determined solely by bus operators.
You may reach Bus operator on 09227123111 for further clarification.
Please let us know if we can be of any further assistance.
To contact our 24/7 Customer Care for any of your further queries click here http://m.p-y.tm/hlpsprt and choose your booking order, we shall revert within 24 hrs.
Regards,
Paytm care
ref:_00D28dppr._5000K1kQUww:ref
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Mon, May 13, 10:28 AM (9 days ago) |
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Hello,
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Mon, May 13, 5:43 PM (9 days ago) |
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Dear Hitesh,
Greetings from Paytm!
Thank you for contacting us and apologies for the inconvenience caused.
We would like to inform you that as per your request raised against the Order id 8177409241, our team is working to get a confirmation from the operator Shree Mahaveer Travels.
We request you to please give us 72 hours to work on the case and revert with a positive resolution.
We seek your understanding and patience in this matter.
To contact our 24/7 Customer Care for any of your further queries click here http://m.p-y.tm/hlpsprt and choose your booking order, we shall revert within 24 hrs.
Regards,
Paytm Care
ref:_00D28dppr._5000K1krnUs:ref
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Thu, May 16, 10:51 PM (6 days ago) |
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Hello,
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Tue, May 21, 4:24 PM (22 hours ago) |
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Hello,
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Tue, May 21, 6:37 PM (20 hours ago) |
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Dear Hitesh,
Greetings from Paytm!
Thank you for contacting us, we have received your request with the similar issue with case number 123117253, your query is already being worked upon.
We will communicate with you shortly.
To contact our 24/7 Customer Care for any of your further queries click here http://m.p-y.tm/hlpsprt and choose your booking order, we shall revert within 24 hours.
Regards,
Paytm Care
My money is not refund
I had paid a rent of 50500 which is deducted from my credit card but it has not gone to the account of the other person.
Transaction I’d:- 15777560370
Do not receive money with reedom code
Please send my money please