| Name of Complainant | |
| Date of Complaint | October 20, 2018 |
| Name(s) of companies complained against | https://paytmmall.com |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
This is the second time when I was cheated by Paytm through this exchange offer. First time I tried to exchange my wife’s mobile so I brought the phone but when person came to pickup the phone, he did not even take the phone in his hand and took the photo and said that another person will come and pick up and once he moved out, he sent message that phone is defective.
I tried a lot to make complaint that my phone was almost new and only battery was weak but nobody has listened my complaint.
And the same phone was picked by Flipkart in exchange and his executive told that my was almost new so why I was exchanging it.
Now again I was cheated by Paytm and this time, I was exchanging my father’s phone and his phone is also almost 1 year old, only battery is bit weak but again executive did the same and rejected it by saying that on top body, very small scratch is there.
I am totally fed up with this kind of attitude. They are predetermined that they would not take any phone in exchange. Paytm mall has to take some against that vendor because they are ruining the Paytm image.
I need immediate resolution of my complaint.
Regards,
Avinash
Mob-9971175151
