| Name of Complainant | |
| Date of Complaint | April 15, 2022 |
| Name(s) of companies complained against | Dhani |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Nitesh Bansal,
Loan Application Number: CL22483789
Greeting from dhani!!!
We are in receipt of your grievance with respect to the Dhani One Freedom facility availed by you.
At the outset it is submitted that your goodself has availed for a Dhani One Freedom – Credit Line facility (“DOF”) wherein a credit limit is sanctioned for purchasing both online or offline products by usage of Dhani Pay Card/wallet (“Product”). It is pertinent to mention here that the said DOF facility is an automated process wherein loan application is filled and submitted by the customer himself on our Dhani mobile Application. The loan application is processed by our software after perusal of all the required documents uploaded by the customer himself. That your goodself after being satisfied with the terms and conditions have consented to the same for grant of the aforesaid DOF facility. Please note that that the subscription to DOF Programme has been made voluntarily, after fully understanding the programme and terms associated with it.
That as per the terms and conditions consented by you, you have agreed to pay a subscription Fee which is a monthly fee payable on recurring basis, to avail the benefits of the DOF Program. Please note that the availing of the DOF facility was contingent on your acceptance and continuous compliance with the terms and conditions of our Dhani One Freedom Program. Further please note that as per the terms and conditions you shall not be entitled to cancel/rescind the subscription of the Dhani One Freedom Program and shall continue to pay the Subscription Fee till the time the loan(s)/facilities availed by you are repaid and/or any outstanding amount(s) payable by you is paid in full by you.
In view of the foregoing you are advised to kindly clear your outstanding dues so as to enjoy unhindered access to our DOF programme.
For any further clarification or changes you may contact our customer care help line no. 0124 6555 555 or write us back on support@dhani.com
We look forward to your continued patronage with dhani.
Thank you for your understanding and cooperation
Yours Sincerely,
(Ravindra Ghuge)
Customer Service Officer
Team dhani
