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[RESOLVED] Deposited amount not credited to 1xbet wallet

Name of Complainant Sandeep lal
Date of ComplaintMarch 20, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sandeep lal:

I have deposited amount of Rs. 500 on 1xbet on 10 March 2024 but it is not credited to 1xbet wallet. This is fraud company. I am playing in 1xbet site. I lost a lot of money. This site is doing cheating. I have lost over 10000 rupees. I want all my money back.

My id:- 787081243

Image Uploaded by Sandeep lal:

5 thoughts on “[RESOLVED] Deposited amount not credited to 1xbet wallet

  1. Dear Sandeep lal, My name is Alex, and I’m in charge of your case.

    Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.

    To assist in reviewing your transaction, we kindly request the following details:
    1. Your gaming ID:
    2. Date and time of the transaction:
    3. Amount of the transaction:
    4.Payment system, that was used:
    5. Screenshot of the transaction:

    Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
    Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.

    We look forward to resolving this matter for you.

    Best regards,

    Alex, the 1xBet Team

  2. Dear Sandeep lal,

    We will check the status of your situation with our Security Department and get back to you with information as soon as possible

    All the best,
    Alex, the 1xBet Team

  3. Dear Sandeep lal,

    I hope you’re enjoying your experience at 1xBet!

    We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully processed. Can you confirm this, please?

    Feel free to contact us at any time if you need further assistance or have any questions.


    Alex, the 1xBet Team

  4. 1xbet is a pathetic website. I have been mentally harassed just for depositing money in wallet. I will definitely not recommend anyone to this site. Better to go for other websites such as 4rabet , 1win , Parimatch. These website are far better than 1xbet. Even I found cheating as well in 1xbet. I lost more than 10000 rupees here. This is cheating website. Very irresponsible costomer support . They talk very rudely . I want my money back.

    1. Dear Sandeep lal,

      We understand you may have some concerns regarding current situation and it seems there might have been an issue that needs more profound investigation. We appreciate your honest feedback and would like to assist you in resolving this problem.

      To look into this matter more effectively, we ask you to share more details about the issue you have experienced. We will pass the information to Security Department who will thoroughly investigate the matter. Have no doubt, you will receive a feedback as soon as we get any update information.

      We truly appreciate your time and collaboration. Looking forward to hear from you.

      Best regards,

      Alex, the 1xBet Team

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