| Name of Complainant | |
| Date of Complaint | November 19, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I deposited 20000 to the mentioned account 16th Nov. After I am trying to place deposit request, and I am facing an error that UTR already in use and contact support. If I contact support team, they are telling that UTR number used by some other account so we couldn’t do anything. I am placing request very next minute after transferred the money. Please kindly refund the money. I have clear details with me. No proper response from the support team. How can someone use my UTR which shows how unsafe to use the 1xBet
Image Uploaded by Dhanaseelan S:
Hello!
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team