Deposit not received

Name of Complainant Jayani Shah
Date of ComplaintAugust 16, 2026
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Jayani Shah:

Gaming Id- 1639397457
Absolute nightmare experience with 22bet! My ₹9,999.97 deposit from August 10th is STILL missing.
Just reciveing copy-paste AI templates,
To wait till 13th August, This is message I’m getting from them
{Dear Jayani,

We would like to sincerely apologize for the delay regarding your payment request 20542740. We completely understand your frustration and truly appreciate your patience while we work to resolve this for you.

If your funds have still not been credited to your bank account or returned to your gaming balance by August 13 , please contact us back immediately with the following details so we can fast-track our investigation:

Bank Statement: A full, official bank statement updated up to August 13 .

Verification Video: A clear video recording showing you opening and navigating directly to this specific transaction inside your payment app. The video must show the exact same transaction details as seen in your previously provided screenshot.

Once we receive these documents, our financial team will immediately escalate the matter to track and locate your funds. We are truly sorry for the inconvenience caused.}

The payment has been done to the same merchants previously as well still denying that the haven’t recived the funds yet claiming my bank is holding the amount.
I confirmed with my bank and they told me that the merchant has already settled the payment.

Complete scam and just wasting my time by asking me to wait till 13th August.

Ticket ID is 20542740

This merchant to whom the payment was done 9864869414m@pnb name MADHUJYA GOGOI

Image Uploaded by Jayani Shah:

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