| Name of Complainant | |
| Date of Complaint | April 10, 2025 |
| Name(s) of companies complained against | 1x bet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I HAD MADE DEPOSIT OF 10000 ON 30/3/2025 AT 11:01AM , TODAY IS 8/4/2025 BUT STILL I HAVE NOT RECEIVED AMOUNT IN 1X ACCOUNT. I HAVE BEEN COMPLAINING THIS FROM PAST 6 DAYS AND THEY JUST SAY ONE THING, YOUR ISSUE IS HIGHLIGHTED TO PAYMENT DEPARTMENT.
THERE CONSUMER REDRESSAL MECHANISM IS OF WORST QUALITY. THERE PAYMENT DEPARTMENT HAVE BANGLES ON THEIR HAND.
Hello,
We fully understand your concern. Currently, our payment system is experiencing delays due to an exceptionally high volume of transactions during the Indian Premier League. As a result, processing times have been extended, and all requests are being handled in the order they are received. In some cases, it may take up to 14 business days.
We sincerely apologize for the inconvenience and kindly ask you to send the complete details of your transaction to info-ind@1xbet-team.com. We truly appreciate your patience and assure you that our payment team is actively working to resolve your request as quickly as possible.
Best regards,
The 1xbet Team