Name of Complainant | |
Date of Complaint | January 15, 2025 |
Name(s) of companies complained against | 1xbet |
Category of complaint | Miscellaneous |
Permanent link of complaint | Right click to copy link |
Share your complaint on social media for wider reach | |
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i was made a payment of 5000 on 29 oct 2024 in 1xbet but 1xbet denied and says we didnt recieve money then i was contact to my bank for chargeback 2 times bank says chargeback is declined from beneficiary bank and ask me for beneficiary account statement but 1xbet refuse to give me any proof that payment is not credited to them.
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We are very sorry that this situation has occurred. Due to an error in the request, it may be declined by the payment system, and in that case, the funds are returned to the account from which they were sent. However, according to the regulations of different local banks and payment systems, the refund process can take up to 14 business days.
Please wait until the specified period to expire and contact our support team again at info-en@1xbet-team.com, providing your account statement from the time of the transfer until now, where it is clear that the funds have not been returned, so we can forward your request for further resolution with the payment system. Thank you very much for your patience and cooperation.