| Name of Complainant | |
| Date of Complaint | July 16, 2024 |
| Name(s) of companies complained against | 1x bet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made a deposit of 32000rs on 1xbet on 08th july 2024 and transferred the amount through UPI on the account details shared by 1xbet and the amount is not credited to my account yet. Upon contacting the customer care, they ask to share the payment details everytime and ask to wait but there has been no updates on this.
I’ve tried contacting the customer care and shared payment details more than 10 time in last 5 days but the issue is not resolved.
Their customer care is also not responding correctly and they disconnect the chat after telling that their team is working.
This is looks like cheating a customers .
Image Uploaded by Vinod:
Hello!
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team