| Name of Complainant | |
| Date of Complaint | March 31, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made my first deposit on 1xbet of 1000 rs and my money is still not credited to my account, followed up with them on their official mail id of info-ind@1xbet-team.com
They only provided with ticket id 58081655, no resolution till date, this is completely unacceptable, i agree utr mentioned by me was wrong initially but rectified it instantly and send them mail as well but no response.
Dear Rahul, My name is Alex, and I’m in charge of your case.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team