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Deposit issue

Name of Complainant Ahmed Fouad
Date of ComplaintJanuary 19, 2024
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link
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Text of Complaint by Ahmed Fouad:

A deposit issue since January 1 in the amount of 5,000 Egyptian pounds, and all the details of the deposit were provided with no response from the relevant department. In the end, they asked me to speak with customer service and send a video of the call. A video was submitted and no response yet.

Image Uploaded by Ahmed Fouad:

2 thoughts on “Deposit issue

  1. Dear Ahmed Fouad, My name is Alex, and I’m in charge of your case.

    Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.

    To assist in reviewing your transaction, we kindly request the following details:
    1.Your gaming ID:
    2.Date of the transaction:
    3.Time of the transaction:
    4.Amount involved:
    5.Payment system used:
    6. Screenshot of the transaction:

    Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
    To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there

    We look forward to resolving this matter for you.

    Best regards,

    Alex, the 1xBet Team

    1. Dear Alex, I have already sent these details before since 9th January and your kindly response was “Hello! for deposit crediting, please contact support info-en@1xbet-team.com. they will help you in this case. if you still have questions – we will be glad to answer them” and also sent to AM email but still problem exists!

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