| Name of Complainant | |
| Date of Complaint | June 30, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I DEPOSITED 25000 INR IN 1XBET ACCOUNT ON 26/06/2025. AMOUNT IS DEDUCTED FROM BANK ACCOUNT BUT STILL NOT RECEIVED IN 1X BET ACCOUNT. I AM CONTINUOUSLY TRYING TO ENGAGE WITH 1X BET EMPLOYEES TO RESOLVE MY QUERY SINCE PAST 5 DAYS. BUT STILL THEY HAVEN’T RESOLVED MY QUERY.
THEIR CONSUMER REDRESSAL MECHANISM IS VERY INEFFICIENT, LETHARGIC.
THEIR PAYMENT DEPARTMENT IS VERY INCOMPETENT, LACKING SKILLED MANPOWER AS THEY CANNOT RESOLVE QUERY IN 5DAYS.
WHENEVER I TRIED COMPLAINING IN CHATS, EMAILS THEY RESPOND IS WAIT FOR FEW HOURS OUR SPECIALISTS ARE WORKING ON IT.
My 1xbet account : 125516569
Payment query request number : 5921406
Agent’s payment details : 11257061455@okbizaxis
UTR transaction details : 517798368358
Hello!
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your cooperation and are here to help. Thank you for staying with us.
Sincerely,
1xbet team