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Deposit amount not credited

Name of Complainant Hitesh
Date of ComplaintApril 27, 2024
Name(s) of companies complained against
Category of complaint Investments
Permanent link of complaint Right click to copy link
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Text of Complaint by Hitesh:

I did deposit of 4k but amount not credited in account.
I raised complain, but it’s been 2 days but no response, all updates I get from consultant team is “reach out after 2 hours”

If operator needs 2 days to check the complain them 1Xbet has worst customer service.

Image Uploaded by Hitesh:

Deposit amount not credited

One thought on “Deposit amount not credited

  1. Dear Hitesh, My name is Alex, and I’m in charge of your case.

    Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.

    To assist in reviewing your transaction, we kindly request the following details:
    1. Your gaming ID:
    2. Date and time of the transaction:
    3. Amount of the transaction:
    4.Payment system, that was used:
    5. Screenshot of the transaction:

    Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
    Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.

    We look forward to resolving this matter for you.

    Best regards,

    Alex, the 1xBet Team

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