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Deposit amount but not credited in account

Name of Complainant Monu Singh Chauhan
Date of ComplaintApril 22, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Monu Singh Chauhan:

I have deposited 500rs in March end but as of now it’s still not credited in my application account I have requested multiple times for call back and doing mail on continuous but still I didn’t receive any kind of revert & response from there ends

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One thought on “Deposit amount but not credited in account

  1. Dear Monu Singh Chauhan, My name is Alex, and I’m in charge of your case.

    Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.

    To assist in reviewing your transaction, we kindly request the following details:
    1. Your gaming ID:
    2. Date and time of the transaction:
    3. Amount of the transaction:
    4.Payment system, that was used:
    5. Screenshot of the transaction:

    Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
    Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.

    We look forward to resolving this matter for you.

    Best regards,

    Alex, the 1xBet Team

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