Denying the exchange policy state by the company

Name of Complainant Shalini Deval
Date of ComplaintJuly 26, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shalini Deval:

The Myntra ecom site delivered me a product which was smaller for me so I created an exchange of the same product.
Now the company is telling that the product have dirt stains on it as described by courier partner pick up person.
The product have very minimal dirt marks on crease of the t shirt which are can be ignored,I will also attach image but the company is denying the exchange on the basis that the product is used which is totally in the condition in which we received.

Image Uploaded by Shalini Deval:

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