| Name of Complainant | |
| Date of Complaint | September 12, 2023 |
| Name(s) of companies complained against | Ixigo |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been tryinng to cancel my fully refundable ticket from Dubai to New Delhi bearing booking IDIF23090438383511 for the past ten days. I have cancelled it via ixigo app multiple times and through executives for four times. The flight is seen as rescheduled and my request cancelled. I am stuck in another country owing to pathetic and irresponsible actions of ixigo. I have suffered huge monetary losses owing to the same. I need a cancellation asap with fair compensation. After the customer care executives have on multiple ocassions promised a 24 hour refund, the company has denied me a refund stating they need a 90 day period for validation of the cancellation when the flight is booked in less than a month. Kindly take this as my formal complaint.
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