Denial of refund for the wrong product

Name of Complainant Ganesh Kumar
Date of ComplaintJune 1, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Ganesh Kumar:

I received a laptop delivery with 4GB RAM instead of 8GB RAM hence I returned and claimed for refund but I didn’t receive my refund more than 15 days. I contacted customer care service for the refund but they are saying i sent the old and used one. I returned the same laptop which I was received is new and the delivery guy checked the laptop completely and took the return. I have the video footage of that as a proof. I am waiting for this to resolve else planning to move legally in the court.

Image Uploaded by Ganesh Kumar:

Denial of refund for the wrong product

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