| Name of Complainant | |
| Date of Complaint | August 21, 2022 |
| Name(s) of companies complained against | Brand maart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a Tommy Hilfiger zip up Sweatshirt but instead of it they delivered a fake Tommy Hilfiger hoodie with different color and size. When I applied for refund it is showing pending approval.
Image Uploaded by Anish:
Please raise a chargeback dispute immediately. Any customer who does an online transaction can claim a refund of the charged amount from the payment gateway up to a certain period of time. Chargeback is the term used for such a claim request. The payment gateway will block the payment to the fraudulent vendor and return the money to the customer if fraud is proved. Please contact your payment gateway and demand a refund. If you need any assistance with your specific payment gateway, let us know by commenting below
Even I ordered from here
Payment went through google pay
To Payu Payments Pvt Ltd
You can raise a chargeback complaint on Google Pay. The process is explained here:
https://support.google.com/pay/india/answer/9777953?hl=en
How to raise dispute on Google Pay?
Open the Google Pay app .
Select the transaction that you want to raise dispute.
Please note the Raise Dispute option will be enabled after 2 days from the date of transaction.
Tap Raise Dispute.
Tap I Agree.
Tap Continue.
Follow the steps on the screen to finish raising the dispute for your Google Pay transaction.