Name of Complainant | |
Date of Complaint | December 3, 2023 |
Name(s) of companies complained against | Delhivery courier service |
Category of complaint | E-Com & Retail |
Permanent link of complaint | Right click to copy link |
Share your complaint on social media for wider reach | |
I had raised a return request on www.jackjones.in for both my items bearing Order No. #JJ23077539. However I have received a refund of only one item i.e. Black Henley T-shirt worth Rs. 1349/- only. Thus, another Payment for the other item: Burgundy Floral Polo Tshirt worth Rs. 1249/- only is still pending. Both the items were picked up by Delhivery Courier Service on Saturday 25th November 2023 itself. I am attaching a screenshot of the same with tracking number below. Please note that Delhivery did not provide any additional tracking number for Burgundy Floral Polo Tshirt. The Same Screenshot shows me raising two return requests back to back on Thursday & Friday as well. I assure you that both items were picked up in the same J&J Packaging as it was delivered.
I have made several attempts to contact Delhivery Courier Service using Contact Number: +918069856101, 08389907128, 8322458588, +911246719500.
Each of these Phone Numbers are not working, Invalid Numbers. However, I am yet to send an e-mail to Delhivery Courier Service. I have received a confirmation from my mother (I was in office that day), as well that she had given both the parcels in one J&J package as the Pickup Agent did not state that he had to pick up only one parcel and not two.
The Agent’s Contact Number is: 083799 59447 (Piyush Naik). When contacted through call he did not tell me that he checked how may parcels were required to be picked up. He even said that the Parcels were opened again and checked infront of my mother for condition check etc. and then picked up the parcel.
I can assure that I had packed both required parcels in the same J&J Package. It is either that the Pickup Agent has committed a fraud or someone on the Delhivery Courier Service Centre has done so. I am not to be blamed for the lost return package which was packed and picked up along with the JJPR Black Henley Long Sleeves Tshirt.
Please Note: I am fully aware that I had cancelled the pickup of the Pick-up J&J Item: JJPR SANTINO POLO SS, RHUBARB, from BESTUNITED (AWB 1913112325595). It can be seen in the screenshot attached and the SMS Below –
Share OTP 8539 to CANCEL pick-up of JJPR SANTINO POLO SS, RHUBARB, from BESTUNITED (AWB 1913112325595) -Delhivery.
I had already warned Jack & Jones Customer Team so many times that the Delhivery Courier Service cannot be trusted as they are very slow and not satisfactory for consumers, which is proven if we try to contact them through Their Helpline Number.
I am attaching screenshots again for Proof.
Image Uploaded by Rudraksh Naik: