Delevered a wrong product & creating an issue for replacing

Name of Complainant Kedarinath
Date of ComplaintMarch 27, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Kedarinath:

I have ordered a Bathla ladder with hand railing and supporting platform (which cost Rs. 6500/-) but I have received another product which doesnot have railing and platform (which cost Rs. 5500/-). When I called and asked for replace the product, Amazon team asked for Images of the product by placing a paper on it with the details and date. I have sent the same as per thei instructions. Now when I called today for response they say that the photos which were sent are edited ones.

Image Uploaded by Kedarinath:

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