| Name of Complainant | |
| Date of Complaint | March 24, 2024 |
| Name(s) of companies complained against | Ola Electric |
| Category of complaint | 2-wheelers |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing this letter to file a formal complaint against Ola Electric regarding the delayed delivery of my Ola S1 Pro 2nd Gen electric scooter. I am deeply disappointed with the company’s inability to fulfill their commitment to deliver the vehicle within the promised timeframe. The purpose of this complaint is to seek appropriate redressal and compensation for the inconvenience caused.
I placed an order for the Ola S1 Pro on 22 February 2023 with an expected delivery timeline of 7 march 2024 , as communicated by Ola Electric’s official website and order confirmation email. Later, on 7th march i didnt get any message from ola electric regarding the delay caused in my order and that now it’s not delivered till date. i didnt get another message and update in ola electric app which was horrible, today is 23 march and yet the status of my scooter is showing not dispatched yet, i contacted coustner service regarding same thing and he’s saying that it’ll take more some more weeks to deliver because the scooter is not even yet allocated to me. However, despite the passing of several weeks, I have yet to receive the delivery of my vehicle. This delay has caused significant inconvenience, as I had made plans and arrangements based on the expected delivery date.
I have made numerous attempts to contact Ola Electric’s customer support team through their helpline and email, seeking an update on the delivery status. However, I have been met with unsatisfactory responses, vague assurances, and a lack of transparency regarding the reasons for the delay. This lack of communication and disregard for customer concerns only adds to my frustration and disappointment.
As a consumer, I believe that I am entitled to receive the product within the promised timeframe or be duly compensated for any delays encountered. The delayed delivery of the Ola S1 Pro 2nd Gen has not only caused inconvenience but has also impacted my trust in the company’s ability to fulfill its commitments.
Therefore, I kindly request the intervention of the Consumer Court to resolve this matter and ensure that Ola Electric takes appropriate action to rectify the situation. I am seeking the following resolutions:
1. Immediate delivery of the Ola S1 Pro 2nd Gen electric scooter within a reasonable timeframe.
2. Adequate compensation of minimum 50000 for the inconvenience caused due to the delayed delivery, including any additional expenses incurred as a result.
3. A clear and transparent explanation for the delay in delivery, as well as assurance that such incidents will not recur in the future.
